ROLE SUMMARY:
Carrier on-boarding, Traffic Monitoring, Trouble shooting, Testing & Analyzing traffic trends

DUTIES AND RESPONSIBILITIES:

• Monitoring monthly, daily, hourly, per minute incoming and outgoing traffic
• Trouble shooting all kinds of irregularities on the system, managing tickets from inside and outside stakeholders
• Performing hourly & daily testing’s as required by business development team
• On-boarding new carriers technically, creating required technical connections under specifies duration
• Monitoring system health of hardware
• Analyzing traffic trends on minute, hour, day and monthly basis and quickly sharing analyses with business development team
• Swift communication of ongoing tasks with internal and external stakeholders on Skype & outlook.
• To Provide step by step suggestions for solving different types of technical issues in troubleshooting various trouble tickets from our customers.
• To provide technical assistance to immediate supervisor in whatever task he assigned
• Timely coordination with our customers and vendors in order to solve their queries
• Analyze Wireshark traces in order to troubleshoot an issue and find out the cause
• Downloading and managing EDRs as required by internal or external stakeholders

KEY PERFORMANCE INDICATORS:

• Customer Support
• Trouble shooting
• Provisioning
• Familiar with System
• Analytical Skills

CONTACT WITH OTHERS:

• Internal Business development, Finance
• External NOC Department of Vendor/Clients/MNOs

QUALIFICATION AND EXPERIENCE:

• Educational / Academic Qualification   :   Electrical/Telecom Engineer, BCS
• Experience(Min. years)   :    Fresh Graduate

CANDIDATE SPECIFICATION:

Candidate should have some understanding of OSI layers, IP protocols, Networking, IP addressing, packet switched, circuit switched networks, SMPP & HTTP connections, SS7, SIGTRAN, VPN set up.

LOCATION

• Islamabad

JOB PURPOSE:
Senior Executive Voice Operations is an executive level position for individuals who are capable of communicating all technical issues related to Voice platform to technical and non-technical audiences. Individual who are proactive and contributes to success of voice department.

ROLE AND RESPONSIBILITIES:

Senior Executive Voice Operations will have following responsibilities.

• Proactive monitoring using reports i.e. ACD/ASR/PDD/NER/CFR/Graphs and knowhow of quality parameters such as FAS/RTP/MOS/CODEC.
• Analyze call flows using Wireshark or ladder diagram and provide complete analysis of the call.
• Handle complaints via trouble ticket management system, track records, follow up and escalate issues with concern team via Zendesk, Bitrix, Skype, Whatsapp and email.
• Reduce resolution time of incidents by follow up with all stakeholders and ensure benchmark KPI’s for the customers.
• Ensure proper resolution and cause analysis of each incident.
• Assess nature of queries and provide technical support to all stakeholders.
• Interconnection, Provisioning, Routing and testing of wholesale voice carriers.
• Handing over and taking over of shift, updates (routing, testing & provisioning summary) to NOC team.
• You have to de-escalate tense customer situations in a live environment.
• You believe in perfection as Poorly executed events could result in a negative image for the organization or potential loss of business.
• Ensure five nine availability of all platforms.
• The job requires excellent analytical and communication skills as statistical and financial reporting is an essential element to this position.
• Ensure data retention and reconciliation of all Zeta wholesale billing system.
• Draft various reports in Microsoft excel.
• Perform all duties as assigned by supervisor.
• Maintain strict compliance of all the KPI, company policies and procedures.
• Supervise, motivate, train and mange conflicts of subordinates.
• Its obligatory to have regular contact with senior level cross functional departmental staff, such Assitant Managers, Managers, Directors and CEO maintains contact with several areas across the organization including Business Development, Finance and Admin.

QUALIFICATION AND EXPERIENCE:

• Educational / Academic Qualification   :   BS (Telecommunication/Computer Engineering/Computer Science/Information Technology)
• Experience(Min. years)   :    3 Year of experience working in carrier wholesale/MNO core.

PREFERRED SKILLS:

• Microsoft Office Suite, Analytical and Problem Solving, Functional Knowledge of IP network, Interpersonal, analytical and problem solving skills.
• Intermediate level knowledge and working of Different Soft switches, SBC, MGC, SIP, RTP.
• Should have basic knowledge of OOP, MYSQL and Linux.

ADDITIONAL NOTES:

• Should remain calm and patient and under any situation.
• Should be excellent at time management.

LOCATION

• Islamabad

WHY YOU SHOULD JOIN ZETA:
Zeta Technologies creates unique and intuitive solutions which provide Mobile Network Operators with reliable control over their networks, resulting in increased profitability through the generation of revenues from A2P traffic, enhanced network security, a reduction in SS7, SMS fraud and spam and increased subscriber loyalty. Zeta Technologies is an associate member of the GSMA and a subsidiary of Trillian Group.

ROLE SUMMARY:

The role is ideally suited for someone who loves to take challenges that promise to dwell upon innovation and modernization. if you are someone who has relevant sales experience but passionate to hop on from a classical industry to the one which defines how the future shapes up - digital platform. The role presents interesting challenges, newer problems to solve, and adopt modern ways of work. Sales processes, teams & market development is a key part which is to build from scratch.

MAJOR RESPONSIBILITIES:

• Develop a consolidated sales plan to lead towards market development and revenue growth
• Setup geographical sales team to capture each market segment
• Identification of tier wise opportunity in the market – tapping each tier to generate sales leads
• Develop a route to market strategy and assign each salesperson a designated route
• Route optimization and resource feasibility while defining territories and PJPs (permanent journey plan)
• Driving sales through KPI’s management – build a performance-driven sales culture
• Categorization of potential customer, customer segmentation, and building relationships with key accounts
• Team building through continuous sales training and capability development
• Credit management and risk minimization keeping in view potential of respective account
• Effective utilization of sales automation tools for sales diagnostic and analysis
• Engaging sales team to capture job market data/client information as a part of sales process
• Periodic market research and competition analysis
• Regular market visits with the team to ensure data integrity and sales development
• Delivery of monthly sales volume and KPI for respective region/area

KEY SKILLS:

• Ability to develop and manage sales force network
• Should have strong negotiation & communication skills
• Result oriented with a strong analytical & interpersonal skill
• Excellent written, verbal, and presentation skills with the ability to establish effective relationships within the team
• Cross functional collaboration

CONTACT WITH OTHERS:

• Internal   :   Operation – Finance – Marketing
• External  :   Commercial Customers – Government – PTA – Telecoms

QUALIFICATION & EXPERIENCE:

• Educational / Academic Qualification   :   MBA (marketing)
• Experience(Min. years)   :    4-6+ years

CANDIDATE SPECIFICATION:

• Candidate should have clear understanding of sales routing, customer management, sales team deployment, sales automation, KPI’s management.

LOCATION

• Islamabad

WHY YOU SHOULD JOIN ZETA:
Zeta Technologies creates unique and intuitive solutions which provide Mobile Network Operators with reliable control over their networks, resulting in increased profitability through the generation of revenues from A2P traffic, enhanced network security, a reduction in SS7, SMS fraud and spam and increased subscriber loyalty. Zeta Technologies is an associate member of the GSMA and a subsidiary of Trillian Group.

Role Summary:

The frontend software developer will work within the Technology Department of Zeta having the main responsibility to design, implement, test and maintain new or existing software‐based systems. Analysis and documentation for the in‐house‐developed software is also part of responsibilities for the Software Developer. The developer may be required to learn new programming languages depending on the project at hand. Good communication skills are required for interaction with other developers, other departments and external parties. Proficiency in English is a must.

JOB DESCRIPTION:

• Design, develop, test, deploy, document, maintain and improve software in accordance to the company standards and following the organization’s quality standards.
• Manage individual project priorities, deadlines and deliverables.
• Tasks management using the requested collaboration tools such as Atlassian Jira and/or any other tool as required.
• Regularly update your Line‐manager / team‐lead on the progress of assigned tasks
• Understand and follow company Software‐Development Lifecycle, use the requested tools to transparently keep track of progress, raise any issues and clear any requirement query with the respective party.
• Writing and executing unit and integration tests, and testing of deliverables against functional and nonfunctional requirements, to ensure a smooth release
• Keeping up to date with new technologies and incorporate/suggest improvements within the estate

ELIGIBILITY CRITERIA (EDUCATION/EXPERIENCE/CERTIFICATIONS):

• Degree in IT/Computer Science

KEY PERFORMANCE INDICATORS:

• Hold a Degree in IT/Computer Science or equivalent practical experience
• Experience in React and Redux Frameworks
• Experience developing with JavaScript/TypeScript, HTML 5 and CSS3
• Knowledge of REST APIs concepts and best practices
• Prior experience developing enterprise‐level, scalable solutions

SKILLS & KNOWLEDGE AREAS:

• Excellent command of English
• Effective communication skills
• Ability to solve problems that may arise, in an innovative and flexible manner
• Able to work in a team

EMPLOYMENT TYPE

• Permanent

LOCATION

• Islamabad

WHY YOU SHOULD JOIN ZETA:
Zeta Technologies creates unique and intuitive solutions which provide Mobile Network Operators with reliable control over their networks, resulting in increased profitability through the generation of revenues from A2P traffic, enhanced network security, a reduction in SS7, SMS fraud and spam and increased subscriber loyalty. Zeta Technologies is an associate member of the GSMA and a subsidiary of Trillian Group.

Role Summary:

Having the main responsibility to implement and test new or existing software‐based systems. Analysis and documentation for the in‐house‐developed software is also part of responsibilities for the Software Developer. Good communication skills are required for interaction with other developers and other departments. Proficiency in English is a must. Tight deadlines are to be expected at times, putting in extra hours for flexibility may be required.

JOB DESCRIPTION:

• Develop, test and deploy software
• Manage individual project priorities, deadlines and deliverables
• Writing and executing unit and integration tests, and testing of deliverables against functional and nonfunctional requirements, to ensure a smooth release
• Keeping up to date with new technologies and incorporate/suggest improvements within the estate

ELIGIBILITY CRITERIA (EDUCATION/EXPERIENCE/CERTIFICATIONS):

• Graduation

EDUCATION & EXPERIENCE:

• Hold a Degree in IT/Computer Science or equivalent practical experience
• 4+ experience in Java, particularly in the back‐end process of development high‐availability systems
• Experience in Spring Framework and Micro services
• Experience developing enterprise‐level, scalable solutions
• Experience on messaging systems like RabbitMQ and Kafka
• Experience working with caching technologies such as MemCache and Redis
• Comfortable in working with Linux OS environment
• Knowledge of RDBMS and SQL
• Prior experience developing enterprise‐level, scalable solutions

SKILLS & KNOWLEDGE AREAS:

• Excellent command of English
• Effective communication skills
• Ability to solve problems that may arise, in an innovative and flexible manner
• Professional experience and knowledge of the Telecommunications industry preferred
• Team player
• Strong analytic skills

EMPLOYMENT TYPE

• Permanent

LOCATION

• Islamabad

Zeta Technologies is looking for an Accounts Officer for one of its client located in EMAAR, Islamabad for its retail grocery store

Description of Role:

The incumbent would be responsible for the overall record to report function on our client. Verification of posting & establishing internal check on the financial affairs of the company.

JOB DESCRIPTION:

The incumbent would be responsible for the overall record to report function on our client. Verification of posting & establishing internal check on the financial affairs of the company.

• Timely recording and posting of all financial transactions e.g., accounts receivable, accounts payable, Cash expenses, payroll, closing entries, write-offs, etc.
• Maintenance of proper books of accounts as well as preparation of all types of vouchers
• Scrutiny of vendor invoices and process vendor payments in accordance with payment terms
• Perform daily Stock receiving
• Maintain daily sales report and deposit cash into the bank
• Petty cash management
• Perform physical stock count periodically and reconcile with inventory as per system as well as identify the reason for the discrepancy
• Liaison with banks, handling all banking matters and prepare bank reconciliation statements
• Ledgers reconciliation
• Proper knowledge of income tax and sales tax laws
• Preparation of necessary details for filing of Income Tax / Advance tax / Withholding tax / Sales tax returns/statements
• Ensure timely payment of monthly Sales tax and income tax withheld liability
• Organize sales tax invoices, Input tax & Output tax ledger reconciliation with Sales Tax Return
• Liaison with external auditors during the course of conducting an annual audit of financial statements
• HR-related matters [Preparation of employees files, process monthly payroll and leaves record, etc.]
• Prepare fixed assets register and ensure that all company assets are properly tagged
• Further duties may be assigned when required

REQUIREMENTS:

• Should have B.com degree
• Should be fresh graduate
• Should be local of Rawalpindi
• Male only
• Working hours 10
• 6 Days a week